I don't use Facebook so cannot help you directly. I'll assume you have all this info:Įmail: also have a Facebook presence. I do not recall any noise on the forums about Vega having poor CS and hope it is just a symptom of the times. I would use the path that got you a response and ask for direction to customer service. Given these uncertain times, the lack of response may just be poor performance on their part and not intentional neglect. If I received a used or demo product when I paid for a new one I would return it absolutely. I can tell by your tone in the post that you are a bit unhappy right now, granted. $419 isn't a cheap sum and we feel cheated. Has anyone recently returned a fence to them or even gotten them to respond with an issue like this? After this experience I absolutely want nothing to do with this company and don't trust them, their products, and especially not their QC. I ended up opening a dispute on my credit card and am waiting for something on that front.
Now my dad and I are furious that we spent $419 to get this fence system and can't even get a reply from the manufacturer. Wondering if they maybe closed due to covid, I sent an email from a different email account asking a basic product question and got a reply in under an hour. In the end, I sent 4 emails and left 3 messages over 10 days but never got a response. No reply via email after a few days, so I tried calling and left a voicemail, also no reply. I hoped the used fence was an honest mistake, so I contacted Vega immediately to see what my options were. I'm not going to touch on my disappointment with the build quality as that is another issue into itself. Huge deep scratches running down the rails, the brackets for the tables have the finish chipped off and clearly had a table attached to them, the fence itself has a deep scratch in the aluminum, the measuring tape was peeling and I could go on. Once we unpacked it, the excitement quickly turned to disappointment. After a bit of back and forth with them over the phone we ended up purchasing directly from Vega and had it within a week.
#Vega table saw fence pro#
Having read generally good reviews we settled on getting the Vega Pro 40 Fence system. Hi - I'm a total newbie just getting started in woodworking wanting to have a hobby that I can do with my now retired dad so we've started upgrading some of his tools, starting with his table saw.
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